Refund Policy

Service Satisfaction Guarantee

At Precision Brake & Auto, we stand behind the quality of our work. If you're not completely satisfied with the service you've received, we want to hear from you.

Service Adjustments

Within 30 Days: If you experience any issues related to our workmanship within 30 days of service, we will inspect the work and make any necessary adjustments at no charge.

Warranty Claims: Our 12-month/12,000-mile warranty covers any defects in parts or labor. If a covered issue arises, we will repair it free of charge.

Parts Returns

New, unused parts may be returned for a refund within 30 days of purchase, provided they are in original packaging and have not been installed. A 15% restocking fee may apply.

Special order parts cannot be returned unless they are defective.

Payment Refunds

Credit Card Refunds: Refunds to credit cards typically process within 5-7 business days after approval.

Cash Refunds: Cash refunds over $50 may require a check mailed to the address on file.

Deposit Returns: Deposits for special order parts are non-refundable once the order is placed.

How to Request a Refund or Adjustment

To request a refund or discuss a service concern:

Step 1: Contact us at (904) 555-1234 or info@precisionbrakeauto.com

Step 2: Describe your concern or the issue you're experiencing

Step 3: Bring your vehicle in for inspection (for service-related issues)

Step 4: We will work with you to resolve the issue promptly

Exceptions

Refunds or adjustments do not apply to:

• Normal wear items after 90 days (brake pads, rotors, etc.)
• Issues caused by accidents, misuse, or negligence
• Work performed by other shops on the same components
• Vehicles not picked up within 30 days of service completion

Contact Us

For questions about this Refund Policy or to discuss a service concern:

Gordon's Service & Auto Parts
23169 Pond Fork Road
Bob White, WV 25028
Phone: (304) 245-8275
Email: info@ticketsdirectexcursions.com

Effective Date: January 1, 2024